What does legal design deliver?
Create documents, explanations,
visualizations. Concerned with aesthetic
value and functionality.
Create legal tools for accomplishing a task.
Focuses on how to construct a tool to solve
a user’s problem (i.e. an app).
Create better experiences for people going
through the legal process. Concerned with a
user’s journey from problem to resolution
and how their experience can be improved.
Create legal practices that function better
and support legal professionals. Changing
staffing, space, compensation, incentives, or
culture in an organization.
Create complex systems that function
better, serve people, and provide higher
value. Creating a new court, a new agency, or
a new university program.
Legal design challenges:
Where are the gaps and opportunities in the legal
How can we use tech to better deliver justice?
How do we convince legal stakeholders to
experiment with this new model?
How can we make the legal system for navigable?
How do we make people in the legal system feel
How do we encourage legal health in peoples
How do we create data-driven smart tools to help
people make wiser decisions?
How do we coordinate legal services for a more
seamless user journey?
What is legal design?
Legal design in the application of human-centered
design to the world of law, to make legal systems and
services more human-centered, usable, and
To assist the lay person and the legal professional.
Aims to make the lay person more smart,
empowered, and in control of the
complexities of their legal matters.
Aims to support the legal professional to
better serve their clients in more efficient
and rich ways.
To create a better front-end and back-end to the
To work for incremental short term improvements
to create breakthrough long term change.
Front-end uses the power of design
mindsets and processes to create better
tools to help people navigate the legal
Back-end creates systems and rules.
Incremental short term improvements are
tools in the legal professional’s toolbox, like
the conscious contract.
Breakthrough long term change involves the
process form innovation and
Legal design solutions:
New training and leadership
New legal cultures
Better user experience
What does legal design offer?
Brings a culture of design thinking, user research, and
human-centered design into the world of law.
Communicates information in a more meaningful way.
Improves service offerings and relationships with
Develops ideas, turning them into new products and
Builds a culture of innovation inside an organization.
Asks how could this product be better?
be easier to use?
offer more value?
engage our attention
in better ways?
Who is the legal designer?
Facilitates visual sessions.
Attracts and works with interdisciplinary teams.
Builds things quickly and intentionally.
Frames and reframes problems.
Parses, unpacks, and uncovers insights.
Tests and iterates.
Maps and systemizes.
Interviews and does ethnographics.