What does legal design deliver? Infographic design Create documents, explanations, visualizations. Concerned with aesthetic value and functionality. Product design Create legal tools for accomplishing a task. Focuses on how to construct a tool to solve a user’s problem (i.e. an app). Service design Create better experiences for people going through the legal process. Concerned with a user’s journey from problem to resolution and how their experience can be improved. Organization design Create legal practices that function better and support legal professionals. Changing staffing, space, compensation, incentives, or culture in an organization. System design Create complex systems that function better, serve people, and provide higher value. Creating a new court, a new agency, or a new university program. Legal design challenges: Where are the gaps and opportunities in the legal market now? How can we use tech to better deliver justice? How do we convince legal stakeholders to experiment with this new model? How can we make the legal system for navigable? How do we make people in the legal system feel more supported? How do we encourage legal health in peoples everyday life? How do we create data-driven smart tools to help people make wiser decisions? How do we coordinate legal services for a more seamless user journey? What is legal design? Legal design in the application of human-centered design to the world of law, to make legal systems and services more human-centered, usable, and satisfying. GOALS: To assist the lay person and the legal professional. Aims to make the lay person more smart, empowered, and in control of the complexities of their legal matters. Aims to support the legal professional to better serve their clients in more efficient and rich ways. To create a better front-end and back-end to the legal system. To work for incremental short term improvements to create breakthrough long term change. Front-end uses the power of design mindsets and processes to create better tools to help people navigate the legal system. Back-end creates systems and rules. Incremental short term improvements are tools in the legal professional’s toolbox, like the conscious contract. Breakthrough long term change involves the process form innovation and implementation Legal design solutions: New training and leadership New legal cultures Improved communication Increased engagement Better user experience Smarter technology What does legal design offer? Brings a culture of design thinking, user research, and human-centered design into the world of law. Communicates information in a more meaningful way. Improves service offerings and relationships with clients. Develops ideas, turning them into new products and services. Builds a culture of innovation inside an organization. Asks how could this product be better? be easier to use? offer more value? engage our attention in better ways? Who is the legal designer? Communicates visually. Facilitates visual sessions. Attracts and works with interdisciplinary teams. Builds things quickly and intentionally. Frames and reframes problems. Parses, unpacks, and uncovers insights. Tests and iterates. Maps and systemizes. Interviews and does ethnographics.